Five9 Acquires Aceyus

Five9 Acquires Acqueon to Expand Omnichannel Outbound and Journey Orchestration

August 8, 2024

Cloud & SaaS

Five9 has acquired Acqueon, a provider of real-time revenue execution and outbound omnichannel engagement software, in a deal announced in August 2024 and completed in 2024. The acquisition integrates Acqueon's proactive, AI-powered outreach capabilities into Five9's Intelligent CX Platform to expand outbound solutions, enhance journey orchestration, and strengthen AI-driven customer engagement across financial services, healthcare, government and retail customers.

Five9 Acquires Inference Solutions

October 29, 2020

Cloud & SaaS

Five9, Inc. has signed a definitive agreement to acquire Inference Solutions, a widely deployed Intelligent Virtual Agent (IVA) platform, to expand its AI-driven self-service and IVA capabilities. The deal strengthens Five9’s AI leadership, broadens its global footprint (including operations in Australia), and adds marquee service-provider relationships; the transaction was expected to close by January 5, 2021.

Avaya Acquires Edify

May 9, 2024

Cloud & SaaS

Avaya has acquired Edify, a cloud-native, no-code contact center and real-time communications platform, integrating Edify's AI-powered journey orchestration and workflow capabilities into the Avaya Experience Platform (AXP). The deal, closed in May 2024 for undisclosed terms, also brings Edify's engineering talent into Avaya's organization to accelerate product innovation and delivery.

Axon Acquires Fusus, Real-Time Crime Center Technology Provider

February 1, 2024

Software

Axon has acquired Fusus, a provider of real-time crime center (RTCC) software that aggregates live video, sensor and data feeds to improve situational awareness for public safety and commercial customers. The acquisition—building on a strategic partnership begun in May 2022—adds real-time operations capabilities to Axon's product roadmap and supports expansion into retail, healthcare, private security and federal markets; terms were not disclosed.

Magaya Corporation Acquires ACELYNK

August 21, 2020

Transportation

Magaya Corporation acquired ACELYNK, a provider of customs compliance and Automated Broker Interface (ABI) software, to integrate ACE-certified customs filing and compliance functionality into the Magaya supply chain platform. The deal expands Magaya’s logistics and supply-chain automation capabilities and provides customers with a unified, cloud-based ABI solution for ACE filings and customs house brokerage management.

ACES Quality Management Acquires BaseCap Analytics

January 27, 2026

Software

ACES Quality Management, a provider of enterprise quality management and control software for financial services, has acquired BaseCap Analytics, an enterprise data quality platform. The acquisition integrates BaseCap’s data validation and rule-based data engine into ACES’ platform to expand automated data quality checks, improve compliance, and strengthen capabilities for lenders and other financial institutions.