Five9 Acquires Acqueon to Expand Omnichannel Outbound and Journey Orchestration

Long Ridge Equity Partners Makes Majority Growth Investment in Acqueon

October 25, 2022

Cloud & SaaS

Long Ridge Equity Partners has made a majority growth capital investment in Acqueon, a provider of omnichannel customer engagement software. Existing majority investor Everstone Capital has exited to a minority position; the funding will support accelerated product innovation, channel partner expansion, and continued investments in Acqueon's platform and services.

Five9 Acquires Aceyus

August 7, 2023

Data & Analytics

Five9 agreed to acquire Aceyus, a Charlotte-based provider of advanced data integration and analytics, to integrate Aceyus’s pre-built data connectors and analytics into the Five9 Intelligent CX Platform. The acquisition is intended to streamline large enterprise migrations from on‑premises contact center systems to the cloud, enhance Five9’s contextual data capabilities for personalized customer journeys and support its AI roadmap; the transaction was expected to close by the end of Q3 2023.

Anaqua Acquires SeeUnity

May 4, 2021

Software

Anaqua, the Boston-based intellectual property (IP) management software provider, has acquired SeeUnity, a Johnstown, Colorado-based provider of API-based enterprise content integration and migration software. Anaqua will integrate SeeUnity's connector library and migration tools into its AQX and PATTSY WAVE platforms, retain SeeUnity's employees, and expand investment in product, engineering, and client-facing resources.

Icreon Acquires ChangeCX, an Omnichannel Commerce Consultancy

January 10, 2024

IT Services

Icreon, a New York–based customer experience transformation firm, has acquired ChangeCX, a Plano, Texas–headquartered omnichannel commerce consultancy. The acquisition expands Icreon’s commerce and composable commerce capabilities (commercetools, NewStore, Salesforce) and strengthens its offering across B2B and B2C eCommerce, POS and omnichannel inventory management for retail, consumer goods and manufacturing clients.

AutoQuotes Acquires Axonom

November 19, 2020

Cloud & SaaS

AutoQuotes (AQ), a portfolio company of Luminate Capital Partners, has acquired Axonom, the maker of the Powertrak visual configuration and guided-selling platform. The acquisition adds visual configuration, AR/VR and guided-selling capabilities to AQ's quote-to-cash and CPQ suite to help manufacturers (especially in foodservice equipment) digitally engage channels and end customers and expand AQ's capabilities into adjacent manufacturing verticals.

Five9 Acquires Inference Solutions

October 29, 2020

Cloud & SaaS

Five9, Inc. has signed a definitive agreement to acquire Inference Solutions, a widely deployed Intelligent Virtual Agent (IVA) platform, to expand its AI-driven self-service and IVA capabilities. The deal strengthens Five9’s AI leadership, broadens its global footprint (including operations in Australia), and adds marquee service-provider relationships; the transaction was expected to close by January 5, 2021.