Discuss and Voxco Announce Strategic Combination Supported by Terminus Capital Partners

Qualfon Acquires VOXDATA Solutions

January 19, 2024

Professional Services

Qualfon has acquired Montreal-based VOXDATA Solutions, adding Canadian on-site and remote French-language contact center capabilities to its global customer experience platform. The deal expands Qualfon's geographic footprint and service offering to better serve clients across North America.

Stratix Corporation Acquires Vox Mobile

August 24, 2023

IT Services

Stratix Corporation has acquired managed mobility services provider Vox Mobile to expand its service capabilities, add telecom expense management and automation tools, and extend geographic coverage into Ohio and Canada. The deal will integrate Vox's endpoint management, help desk and Encompass TEM platform into Stratix's portfolio, enabling 24x7x365 support and expanded cross-border resources.

Voices Acquires Voices.ai to Launch Developer Platform for Voice Applications

April 24, 2023

AI & Machine Learning

Voices, the global voice-over marketplace, has acquired Voices.ai and plans to launch a next-generation developer platform for voice applications that will include APIs, libraries, documentation and cloud infrastructure. The acquisition supports Voices’ push into AI-generated voices and developer-focused tools to serve use cases such as voice assistants, eLearning and real-time synthetic voice applications.

Waterfield Technologies Acquires VoxGen

January 27, 2022

AI & Machine Learning

Waterfield Technologies has acquired VoxGen, a UK-based conversational AI bot strategy and design specialist, to expand its conversational AI practice and contact-center capabilities. The deal strengthens Waterfield's ability to serve mid-market to enterprise clients across retail, healthcare, government and other B2C sectors.

Medallia Acquires Voci Technologies

April 22, 2020

AI & Machine Learning

Medallia, the San Francisco–based experience management SaaS provider, agreed to acquire Pittsburgh-based Voci Technologies, a real-time speech-to-text and AI transcription platform, for approximately $59 million in cash. The deal, announced April 22, 2020, is expected to close in May 2020 and will integrate Voci's real-time speech-to-text and deep-learning capabilities into the Medallia Experience Cloud to enhance contact-center analytics and customer experience insights.

LiveVox Acquires Teckst

December 10, 2019

Software

LiveVox, the San Francisco-based provider of cloud omnichannel customer engagement and contact center software, has acquired Teckst, a New York–based enterprise messaging platform. The acquisition adds real-time, two-way messaging (SMS, WhatsApp, Facebook Messenger, Viber) capabilities to LiveVox’s U-Series omnichannel engagement suite to expand its digital messaging and omnichannel customer engagement functionality.