Gupshup Acquires Knowlarity Communications

Keywords Studios Acquires Helpshift

December 5, 2022

Cloud & SaaS

Keywords Studios acquired Helpshift, a San Francisco–based conversational customer service platform, in a deal valued at $75 million. Helpshift will be integrated into Keywords' Player Support business and combined with Keywords' Kantan AI studio to expand multilingual, AI-driven player support and customer engagement capabilities.

Gupshup Acquires OneDirect

June 2, 2022

Cloud & SaaS

Gupshup, a conversational engagement platform, has acquired OneDirect, an India-based omnichannel, AI-enabled customer service platform. The acquisition expands Gupshup's live Agent Assist and omnichannel conversational capabilities, enabling unified agent workflows and deeper integration with CRM and helpdesk systems for enterprise customers across BFSI, retail and travel.

Gupshup Acquires AskSid

April 20, 2022

AI & Machine Learning

Gupshup has acquired AskSid, a Bengaluru-based conversational AI provider focused on ecommerce and retail. The acquisition strengthens Gupshup's AI-powered conversational commerce and CX capabilities, adding AskSid's retail-specific AI models, multilingual support and global implementations to Gupshup's platform.

Gupshup Acquires Active.Ai

April 5, 2022

AI & Machine Learning

Gupshup has acquired Active.Ai, a Singapore-headquartered conversational AI platform serving banks and fintech firms, to strengthen Gupshup’s conversational CX and CBaaS offerings for BFSI customers. Active.Ai powers conversational banking across 43 countries and brings enterprise-grade omnichannel voice, video and messaging capabilities to Gupshup’s product stack; financial terms were not disclosed.

Gupshup Acquires Dotgo

September 23, 2021

Cloud & SaaS

Gupshup has acquired Dotgo, a New Jersey–based leader in RCS business messaging, to integrate Dotgo's RCS/MaaP technology into Gupshup's conversational messaging platform. The deal adds RCS capabilities, global RBM connectivity and operator partnerships to Gupshup's single messaging API and supports expansion into markets including Africa.

Dialpad Acquires Kare Knowledgeware

September 15, 2021

Software

Dialpad Inc. acquired Kare Knowledgeware to integrate its AI-driven knowledge management, search and workflow orchestration capabilities into Dialpad Contact Center. The deal expands Dialpad’s conversational AI and self-service functionality to improve customer and agent experience through deeper NLP, automated engagement and real-time agent assistance.