Dialpad Acquires Kare Knowledgeware

Capacity Acquires KLaunch to Strengthen Conversational AI

September 12, 2025

AI & Machine Learning

Capacity, the AI-powered support automation platform, has acquired KLaunch, a conversational AI company based in Indianapolis. The acquisition deepens Capacity’s conversational AI capabilities and expands its reach in government, healthcare and nonprofit markets; terms were not disclosed.

Gupshup Acquires Knowlarity Communications

February 2, 2022

Cloud & SaaS

Gupshup, a conversational engagement platform provider, announced the acquisition of Knowlarity Communications to expand its voice and video capabilities. The deal combines Gupshup’s conversational messaging suite with Knowlarity’s cloud telephony, contact center automation, AI-powered voice assistants, and speech analytics for unified, multi-channel customer engagement.

Dialpad Acquires Koopid

October 19, 2021

Cloud & SaaS

Dialpad Inc. acquired Koopid to integrate Koopid’s AI-driven omnichannel customer experience platform into Dialpad Contact Center, enhancing chat, messaging, self-service and social media support and integrating with Dialpad Voice Intelligence. The acquisition expands Dialpad’s CCaaS capabilities and aims to provide a unified, AI-powered omnichannel CX for its customers; Q Advisors acted as financial advisor to Koopid.

Nuance Communications Acquires Saykara

February 8, 2021

AI & Machine Learning

Nuance Communications acquired Saykara, a Seattle-based startup that developed a mobile AI assistant for automating clinical documentation. The deal adds Saykara’s conversational AI technology and engineering talent to Nuance’s ambient clinical intelligence portfolio to accelerate product innovation and reduce clinician documentation burden.

Accenture Acquires Knowledgent

January 8, 2019

Data & Analytics

Accenture has acquired Knowledgent, a New Jersey–based data intelligence and analytics consulting firm that serves healthcare and financial services clients. The acquisition expands Accenture’s data and analytics capabilities by adding Knowledgent’s data engineering, advanced analytics, and data governance talent and assets.

KnowledgeLake Acquires RatchetSoft

December 31, 2018

Software

KnowledgeLake has acquired RatchetSoft, a U.S.-based provider of attended and unattended robotic process automation (RPA) technology, in a deal finalized Dec. 31. The acquisition integrates RatchetSoft's RPA and IP into KnowledgeLake's cloud content capture and workflow platform, expanding KnowledgeLake's automation capabilities and adding hundreds of RatchetSoft customers and channel partnerships to its base.