Dialpad Acquires Koopid
October 19, 2021
Dialpad Inc. acquired Koopid to integrate Koopid’s AI-driven omnichannel customer experience platform into Dialpad Contact Center, enhancing chat, messaging, self-service and social media support and integrating with Dialpad Voice Intelligence. The acquisition expands Dialpad’s CCaaS capabilities and aims to provide a unified, AI-powered omnichannel CX for its customers; Q Advisors acted as financial advisor to Koopid.
- Buyers
- Dialpad Inc.
- Targets
- Koopid
- Industry
- Cloud & SaaS
- Location
- United States
- Transaction Type
- Buyout
Explore More
Related Acquisitions
-
QAD Inc. (QAD | Redzone) to Acquire Kavida.ai
November 11, 2025
AI & Machine Learning
QAD Inc. (QAD | Redzone) has reached an agreement to acquire Kavida Technologies Ltd (t/a Kavida.ai), a pioneer in agentic AI for industrial companies. The acquisition will expand QAD | Redzone’s Champion AI platform with procurement agents for strategic sourcing and ERP automation; closing is subject to UK regulatory approval.
-
PurpleLab Acquires KAID Health
September 3, 2025
Healthcare Services
PurpleLab has acquired KAID Health to combine PurpleLab’s large-scale structured claims data with KAID Health’s AI and natural language processing capabilities, creating an integrated view of patient journeys across structured and unstructured data. The acquisition is intended to expand PurpleLab’s AI-powered healthcare intelligence offerings and accelerate capabilities for coding accuracy, care management, clinical research, and value-based care initiatives.
-
Front Acquires AI-powered Voice-of-Customer Platform Idiomatic
November 19, 2024
Software
Front has acquired Idiomatic, an AI-driven voice-of-customer intelligence platform, and welcomed Idiomatic’s founder and R&D team to accelerate Front’s AI strategy and product roadmap. The deal brings Idiomatic’s VoC analytics into Front’s customer service platform to provide automated insights from conversations and strengthen Front’s capabilities for its 9,000+ customers.
-
Dialpad Acquires Kare Knowledgeware
September 15, 2021
Software
Dialpad Inc. acquired Kare Knowledgeware to integrate its AI-driven knowledge management, search and workflow orchestration capabilities into Dialpad Contact Center. The deal expands Dialpad’s conversational AI and self-service functionality to improve customer and agent experience through deeper NLP, automated engagement and real-time agent assistance.
-
ZoomInfo Acquires Conversation-Intelligence Leader Chorus.ai
July 13, 2021
AI & Machine Learning
ZoomInfo agreed to acquire Chorus.ai for approximately $575 million in an all-cash transaction, adding conversation intelligence and AI-driven call analysis to its go-to-market platform. The acquisition expands ZoomInfo's capabilities across the sales funnel by integrating Chorus's ML/NLP conversation insights into ZoomInfo's data, engagement, and workflow products.
-
Dialpad Acquires Highfive
September 1, 2020
Cloud & SaaS
Dialpad, a cloud-native business communications provider, acquired video conferencing company Highfive to enhance its video capabilities and deliver a unified communications experience. The acquisition brings Highfive's team and WebRTC-based video technology into Dialpad's platform to improve meeting experiences for distributed and remote teams.
Build a buyer list for your deal
Find active buyers from recent acquisition patterns and move straight into outreach.