Front Acquires AI-powered Voice-of-Customer Platform Idiomatic

Front Acquires Windsor.io

January 24, 2024

Software

Front, the San Francisco–based customer operations platform, has acquired AI startup Windsor.io to accelerate Front's AI roadmap and deliver advanced AI-powered deflection, automation, and personalized video capabilities to customer support teams. The Windsor.io team and technology will be integrated into Front to speed delivery of features like AI Answers, AI Tagging, and other agent productivity tools.

Voices Acquires Voices.ai to Launch Developer Platform for Voice Applications

April 24, 2023

AI & Machine Learning

Voices, the global voice-over marketplace, has acquired Voices.ai and plans to launch a next-generation developer platform for voice applications that will include APIs, libraries, documentation and cloud infrastructure. The acquisition supports Voices’ push into AI-generated voices and developer-focused tools to serve use cases such as voice assistants, eLearning and real-time synthetic voice applications.

Veritone Acquires VocaliD

June 16, 2022

AI & Machine Learning

Veritone, Inc. acquired VocaliD, Inc., a U.S.-based pioneer in personalized synthetic voices, to expand and enhance its Veritone Voice capabilities and integrate VocaliD's proprietary voice modeling and audio mixing technology into its aiWARE platform. The VocaliD team will join Veritone's Commercial Enterprise division, enabling expanded enterprise-grade synthetic voice offerings for brands, broadcasters, podcasters and other customers.

Sabio Group Acquires Voicebot Specialist Fonetic

March 14, 2021

AI & Machine Learning

Sabio Group has acquired Fonetic, a Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics, to strengthen Sabio’s AI and automation capabilities within its CX services portfolio. The acquisition brings Fonetic’s conversational AI, NLP and voice recognition solutions — which handle hundreds of millions of interactions annually for major insurers, banks and telecom clients — into Sabio’s multi-vendor CX offering.

Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics

January 11, 2021

Software

Pegasystems Inc. acquired Qurious.io, a San Francisco–based provider of real-time AI-powered speech analytics for customer service teams. The acquisition will integrate Qurious.io's speech-to-text, NLP and emotion-detection SaaS capabilities into Pega Customer Service to provide real-time agent insights and coaching; terms were not disclosed.

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.