Message Broadcast Acquires West's Utilities Business

November 21, 2024

Message Broadcast, a portfolio company of OceanSound Partners and Energy Impact Partners (EIP), has acquired the utilities business from West Technology Group’s CX360 division ("West Utilities"). The add-on expands Message Broadcast’s cloud-based customer engagement platform with West Utilities’ high-volume IVR and outage notification capabilities used by over 40 U.S. and Canadian utilities; terms were not disclosed.

Buyers
Message Broadcast, OceanSound Partners, Energy Impact Partners (EIP)
Targets
West Utilities (CX360 division of West Technology Group)
Sellers
West Technology Group (CX360 division)
Platforms
Message Broadcast
Industry
Cloud & SaaS
Location
New York, United States
Transaction Type
Addon

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