Medallia Acquires LivingLens

Medallia Acquires CXTeam to Accelerate Growth in Latin America

April 21, 2022

Consulting

Medallia, the San Francisco–based leader in customer and employee experience SaaS, has acquired CXTeam, a Mexico‑headquartered customer experience consulting firm with clients throughout Latin America. The deal aims to accelerate adoption of the Medallia Experience Cloud in the region by bringing CXTeam's local leadership, implementation expertise, and native‑language services into Medallia's operations.

Medallia Acquires Decibel

March 1, 2021

Cloud & SaaS

Medallia Inc. entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics, for approximately $160 million in cash. The deal, which includes the sale of Perwyn Growth Capital's investment, was expected to close in March 2021 and will add Decibel's always-on digital journey and experience capabilities to Medallia's Experience Cloud.

Medallia Acquires Sense360

September 14, 2020

Data & Analytics

Medallia, the experience management SaaS leader, acquired consumer insights platform Sense360 for approximately $44 million in cash. The acquisition brings Sense360’s real-time consumer and competitive intelligence into Medallia’s Experience Cloud to expand its customer intelligence and benchmarking capabilities across restaurants, retail and CPG clients.

Medallia Acquires Contact Center Coaching Platform Stella Connect

September 3, 2020

Cloud & SaaS

Medallia, Inc. has entered into a definitive agreement to acquire Stella Connect, a real-time feedback, coaching and quality management SaaS platform for contact centers, for approximately $100 million in cash. The acquisition will integrate Stella Connect with the Medallia Experience Cloud (and Medallia's new speech technology) to expand Medallia's contact-center capabilities and is expected to close in September, subject to customary conditions.

Medallia Acquires Voci Technologies

April 22, 2020

AI & Machine Learning

Medallia, the San Francisco–based experience management SaaS provider, agreed to acquire Pittsburgh-based Voci Technologies, a real-time speech-to-text and AI transcription platform, for approximately $59 million in cash. The deal, announced April 22, 2020, is expected to close in May 2020 and will integrate Voci's real-time speech-to-text and deep-learning capabilities into the Medallia Experience Cloud to enhance contact-center analytics and customer experience insights.

Medallia Acquires Zingle

September 24, 2019

Cloud & SaaS

Medallia, the San Francisco-based experience management SaaS company, acquired Zingle — a Carlsbad-based real-time mobile messaging and customer engagement platform for hospitality, travel and retail — for approximately $42 million in cash. The acquisition brings Zingle's messaging, AI-driven workflow and connector capabilities into the Medallia Experience Cloud to enable real-time feedback and action across customer journeys.