Medallia Acquires Decibel

Medallia Acquires CXTeam to Accelerate Growth in Latin America

April 21, 2022

Consulting

Medallia, the San Francisco–based leader in customer and employee experience SaaS, has acquired CXTeam, a Mexico‑headquartered customer experience consulting firm with clients throughout Latin America. The deal aims to accelerate adoption of the Medallia Experience Cloud in the region by bringing CXTeam's local leadership, implementation expertise, and native‑language services into Medallia's operations.

Medallia to Acquire Thunderhead

January 20, 2022

Cloud & SaaS

Medallia, Inc. has signed a definitive agreement to acquire Thunderhead, a provider of enterprise technology for real-time interaction management and journey orchestration. The acquisition is expected to strengthen Medallia’s ability to deliver individualized, feedback-driven customer journeys across online and offline channels.

Thoma Bravo Acquires Medallia for $6.4 Billion

October 29, 2021

Cloud & SaaS

Medallia shareholders approved the all-cash acquisition of Medallia by Thoma Bravo for $6.4 billion. Medallia shareholders will receive $34.00 per share, and the deal closed in November 2021, after which Medallia became privately held and delisted.

Medallia Acquires Sense360

September 14, 2020

Data & Analytics

Medallia, the experience management SaaS leader, acquired consumer insights platform Sense360 for approximately $44 million in cash. The acquisition brings Sense360’s real-time consumer and competitive intelligence into Medallia’s Experience Cloud to expand its customer intelligence and benchmarking capabilities across restaurants, retail and CPG clients.

Medallia Acquires Voci Technologies

April 22, 2020

AI & Machine Learning

Medallia, the San Francisco–based experience management SaaS provider, agreed to acquire Pittsburgh-based Voci Technologies, a real-time speech-to-text and AI transcription platform, for approximately $59 million in cash. The deal, announced April 22, 2020, is expected to close in May 2020 and will integrate Voci's real-time speech-to-text and deep-learning capabilities into the Medallia Experience Cloud to enhance contact-center analytics and customer experience insights.

Medallia Acquires LivingLens

February 6, 2020

Cloud & SaaS

Medallia, the experience-management SaaS leader, agreed to acquire LivingLens, a Liverpool-based video feedback and intelligence platform, for approximately $26 million in cash. The acquisition brings video-based speech, emotion and sentiment analytics into Medallia’s Experience Cloud to expand its customer and employee feedback capabilities.