Smart Communications Acquires Joisto

Smart Communications Acquires Joisto

April 24, 2025

Cloud & SaaS

Smart Communications has acquired Joisto, a Helsinki-based cloud data archival provider, to add regulatory-compliant cloud archival and document retrieval capabilities to its Conversation Cloud platform. The acquisition expands Smart Communications' capabilities for customers in regulated sectors such as healthcare, financial services, insurance, and government.

Smart Communications Acquires Assentis Technologies

January 7, 2021

Software

Smart Communications, a PE-backed provider of a customer conversations management platform, has acquired Assentis Technologies, a Swiss customer communications management (CCM) software provider focused on financial services. The acquisition expands Smart Communications' capabilities and presence in Continental Europe and enables Assentis customers to access Smart's multi-tenant SaaS platform.

NUSO Acquires I-Net Communications Group Limited

October 5, 2023

Telecommunications

NUSO, a US-based cloud communications and CPaaS provider, has acquired UK-based I-Net Communications Group Limited to establish a native UK footprint and expand its Cloud Communications and CPaaS enablement portfolio. The deal will enable UK customers to access NUSO service lines including NUSO Bridge for Microsoft Teams and Zoom and adds contact centre, voice, SIP trunking and Cloud PBX capabilities to NUSO's offering.

Synoptek Acquires Juxto to Expand Real-Time Communications Capabilities

July 7, 2021

Telecommunications

Synoptek has acquired Juxto's real-time communications business and customers, forming a new Real-Time Communications (RTC) practice within its Workforce Productivity offering. The deal brings Juxto's carrier-grade, cloud-engineered voice network and Teams Voice expertise into Synoptek to expand its enterprise RTC and managed communications services.

Doxim Acquires Striata, a Digital-First CCM Platform

September 15, 2020

Cloud & SaaS

Doxim has acquired Striata, a provider of secure digital customer communications management (CCM) software and professional services, and will integrate Striata's technology into the Doxim CCM platform to enhance personalized, secure omni-channel communications. The deal strengthens Doxim's SaaS CCM capabilities—particularly in secure document presentment, delivery and compliance—for regulated industries such as financial services, utilities and insurance.

Smart Communications Acquires Pendula

August 12, 2025

Cloud & SaaS

Smart Communications has acquired Pendula, a provider of intelligent orchestration and digital customer-delivery solutions, adding AI-driven orchestration and cross-channel capabilities to its Conversation Cloud. The deal expands Smart Communications' ability to deliver personalized, compliant omnichannel engagements (SMS, email, WhatsApp, RCS) and strengthens its offering for regulated enterprise customers.