Smart Communications Acquires Joisto

Smart Communications Acquires Joisto

April 24, 2025

Cloud & SaaS

Smart Communications has acquired Joisto, a Helsinki-based cloud data archival company, to add regulatory-compliant archival and retrieval capabilities to its Conversation Cloud platform. The purchase expands Smart Communications' CCM and IXM capabilities for regulated industries including healthcare, financial services, insurance, and government.

Smart Communications Acquires Assentis Technologies

January 7, 2021

Software

Smart Communications, a PE-backed provider of a customer conversations management platform, has acquired Assentis Technologies, a Swiss customer communications management (CCM) software provider focused on financial services. The acquisition expands Smart Communications' capabilities and presence in Continental Europe and enables Assentis customers to access Smart's multi-tenant SaaS platform.

NUSO Acquires I-Net Communications Group Limited

October 5, 2023

Telecommunications

NUSO, a US-based cloud communications and CPaaS provider, has acquired UK-based I-Net Communications Group Limited to establish a native UK footprint and expand its Cloud Communications and CPaaS enablement portfolio. The deal will enable UK customers to access NUSO service lines including NUSO Bridge for Microsoft Teams and Zoom and adds contact centre, voice, SIP trunking and Cloud PBX capabilities to NUSO's offering.

Synoptek Acquires Juxto to Expand Real-Time Communications Capabilities

July 7, 2021

Telecommunications

Synoptek has acquired Juxto's real-time communications business and customers, forming a new Real-Time Communications (RTC) practice within its Workforce Productivity offering. The deal brings Juxto's carrier-grade, cloud-engineered voice network and Teams Voice expertise into Synoptek to expand its enterprise RTC and managed communications services.

Smarsh Acquires TeleMessage

May 16, 2022

Cloud & SaaS

Smarsh has entered into an agreement to acquire TeleMessage, a provider of mobile messaging and voice capture and archiving. The deal expands Smarsh's mobile communications capture and compliance capabilities—adding native support for apps like WhatsApp, WeChat, Signal and Telegram and broader carrier-based coverage across North America, EMEA and APAC.

Smart Communications Acquires Pendula

August 12, 2025

Cloud & SaaS

Smart Communications has acquired Pendula, a provider of intelligent orchestration and digital customer-delivery solutions, adding AI-driven orchestration and cross-channel capabilities to its Conversation Cloud. The deal expands Smart Communications' ability to deliver personalized, compliant omnichannel engagements (SMS, email, WhatsApp, RCS) and strengthens its offering for regulated enterprise customers.