SupportLogic Acquires Emtropy Labs

January 25, 2023

SupportLogic has acquired Emtropy Labs to integrate Emtropy's continuous AI-powered quality assurance (QA) technology into the SupportLogic SX platform. The acquisition will enable automated, omnichannel QA (analyzing 100% of interactions) and expand SupportLogic's agent coaching and quality monitoring capabilities to help reduce churn and improve support experience.

Buyers
SupportLogic
Targets
Emtropy Labs, Inc.
Industry
Software
Location
California, United States
Transaction Type
Buyout

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