PennSpring Capital Acquires Securus Contact Systems

Signpost Acquires Securus Contact Systems

November 22, 2021

Marketing & Advertising

Signpost, a PE-backed marketing and communications platform for local/home-service businesses, has acquired Securus Contact Systems, a Portland-based live chat and live receptionist service. The deal was a sale by PennSpring Capital (which had owned Securus), and adds always-on chat and receptionist capabilities to Signpost's customer lifecycle and CRM offering.

PennSpring Capital Acquires Zirtual

December 13, 2023

Professional Services

PennSpring Capital, a Lancaster, Pennsylvania-based lower middle market investment firm, has acquired Zirtual, a Columbus/Powell, Ohio-based provider of U.S.-based virtual assistant services, from accelerator Startups.com. The acquisition expands PennSpring's BPO capabilities and complements its existing holding Mobiniti, positioning the firm for additional add-on activity in the business process outsourcing space.

PennSpring Capital Acquires PSST

July 26, 2018

Software

PennSpring Capital, a lower middle market private equity firm, acquired Professional Systems Software & Technology (PSST), a Louisville-based iPaaS provider serving K‑12 school districts, municipalities and corporate clients. The deal will fund product investment and expansion of PSST's customer footprint while preserving the company's mission and leadership team.

AnswerNet Acquires Quality Contact Solutions

December 31, 2021

Professional Services

AnswerNet, a Willow Grove, Pennsylvania-based BPO and call center services provider, acquired Quality Contact Solutions (QCS) and its subsidiary QCS At Home, with the deal finalized December 31, 2021. The acquisition strengthens AnswerNet’s telemarketing, outbound/inbound and compliance capabilities; AnswerNet retained QCS employees and appointed Chris Grothe to oversee the business.

Prospect Partners Invests in Customer Contact Services (CCS)

January 24, 2023

Professional Services

Prospect Partners has made an investment, alongside CCS management, in Customer Contact Services (CCS), a Minnetonka, Minnesota–based provider of technology-enabled virtual receptionist and inbound customer contact solutions. The transaction provides capital and debt financing (senior debt from Enterprise Bank and subordinated debt/equity co-investment from NorthCoast Mezzanine) to support CCS’s growth and a buy-and-build strategy, with Prospect advising on expansion and add-on acquisitions.

Vector Capital Acquires Aspect Software

February 4, 2019

Software

Vector Capital, a private equity firm, completed the acquisition of Aspect Software, a provider of customer engagement, workforce optimization and omni‑channel contact center solutions. Vector appointed Patrick Dennis as CEO and Chris DeBiase as CFO and said the deal will support management in expanding Aspect’s position in the growing customer engagement and call center market.