LivePerson Acquires VoiceBase and Tenfold to Power Voice AI and CX Integrations

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.

Voices Acquires Voices.ai to Launch Developer Platform for Voice Applications

April 24, 2023

AI & Machine Learning

Voices, the global voice-over marketplace, has acquired Voices.ai and plans to launch a next-generation developer platform for voice applications that will include APIs, libraries, documentation and cloud infrastructure. The acquisition supports Voices’ push into AI-generated voices and developer-focused tools to serve use cases such as voice assistants, eLearning and real-time synthetic voice applications.

TTEC Acquires VoiceFoundry

August 5, 2020

IT Services

TTEC Holdings, Inc. agreed to acquire VoiceFoundry, a global Amazon Web Services partner that specializes in Amazon Connect deployments and conversational AI. The U.S. and European portions of the deal closed immediately (with Australian and ASEAN regions pending approvals), adding Amazon Connect capabilities to TTEC’s Humanify Cloud and expanding TTEC Digital’s managed services and cloud contact center offerings.

LiveVox Acquires Teckst

December 10, 2019

Software

LiveVox, the San Francisco-based provider of cloud omnichannel customer engagement and contact center software, has acquired Teckst, a New York–based enterprise messaging platform. The acquisition adds real-time, two-way messaging (SMS, WhatsApp, Facebook Messenger, Viber) capabilities to LiveVox’s U-Series omnichannel engagement suite to expand its digital messaging and omnichannel customer engagement functionality.

NICE Acquires LiveVox

October 4, 2023

Cloud & SaaS

NICE has entered into a definitive agreement to acquire LiveVox, a cloud CCaaS provider, in a cash transaction that pays LiveVox stockholders $3.74 per share. The acquisition brings LiveVox's AI-driven proactive outreach capabilities into NICE's CXone platform to create a unified, interaction-centric conversational AI offering; the deal closed and is expected to be accretive to NICE in 2024.

Veritone Acquires VocaliD

June 16, 2022

AI & Machine Learning

Veritone, Inc. acquired VocaliD, Inc., a U.S.-based pioneer in personalized synthetic voices, to expand and enhance its Veritone Voice capabilities and integrate VocaliD's proprietary voice modeling and audio mixing technology into its aiWARE platform. The VocaliD team will join Veritone's Commercial Enterprise division, enabling expanded enterprise-grade synthetic voice offerings for brands, broadcasters, podcasters and other customers.