LiveVox Acquires Teckst

NICE Acquires LiveVox

October 4, 2023

Cloud & SaaS

NICE has entered into a definitive agreement to acquire LiveVox, a cloud CCaaS provider, in a cash transaction that pays LiveVox stockholders $3.74 per share. The acquisition brings LiveVox's AI-driven proactive outreach capabilities into NICE's CXone platform to create a unified, interaction-centric conversational AI offering; the deal closed and is expected to be accretive to NICE in 2024.

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.

Smarsh Acquires TeleMessage

May 16, 2022

Cloud & SaaS

Smarsh has entered into an agreement to acquire TeleMessage, a provider of mobile messaging and voice capture and archiving. The deal expands Smarsh's mobile communications capture and compliance capabilities—adding native support for apps like WhatsApp, WeChat, Signal and Telegram and broader carrier-based coverage across North America, EMEA and APAC.

LiveVox Merges with Crescent Acquisition Corp to Become Public

January 14, 2021

Cloud & SaaS

LiveVox, a cloud-based contact center (CCaaS) platform and Golden Gate Capital portfolio company, completed a business combination with Crescent Acquisition Corp (a SPAC) and concurrent PIPE financing to become a publicly traded company (NASDAQ: LVOX). The transaction provides LiveVox with significant new capital to accelerate sales, marketing and product development while enabling certain existing shareholders to sell a portion of their equity.

LivePerson Acquires VoiceBase and Tenfold to Power Voice AI and CX Integrations

October 27, 2021

AI & Machine Learning

LivePerson, Inc. acquired VoiceBase and Tenfold to integrate real-time speech recognition, voice analytics, and CRM/telephony integrations into its Conversational AI platform. The acquisitions expand LivePerson’s voice capabilities and enable unified voice-and-messaging customer experiences for enterprise contact centers.

TTEC Acquires VoiceFoundry

August 5, 2020

IT Services

TTEC Holdings, Inc. agreed to acquire VoiceFoundry, a global Amazon Web Services partner that specializes in Amazon Connect deployments and conversational AI. The U.S. and European portions of the deal closed immediately (with Australian and ASEAN regions pending approvals), adding Amazon Connect capabilities to TTEC’s Humanify Cloud and expanding TTEC Digital’s managed services and cloud contact center offerings.