ServiceNow Acquires Passage AI

ServiceNow Acquires Moveworks for $2.85 Billion

March 10, 2025

AI & Machine Learning

ServiceNow agreed to acquire AI startup Moveworks in a $2.85 billion cash-and-stock transaction to accelerate its agentic AI and front‑office capabilities. The deal — announced in March 2025 and completed December 15, 2025 — integrates Moveworks' conversational AI assistant, enterprise search and reasoning engine into the ServiceNow AI Platform to boost employee and customer service automation.

ServiceNow Acquires Hitch Works

June 3, 2022

Software

ServiceNow has signed and closed an agreement to acquire Hitch Works, a small AI‑powered skills mapping and workforce intelligence company. Hitch's capabilities will be integrated into ServiceNow's Now Platform to enhance Employee Workflow solutions and provide skills intelligence for talent mobility, learning, and workforce planning.

Gainsight Acquires Staircase AI

August 8, 2024

Software

Gainsight has signed a definitive agreement to acquire Staircase AI, a Los Angeles- and Tel Aviv–based provider of AI-driven conversation and customer intelligence. The acquisition adds Staircase AI as a distinct offering within Gainsight’s AI portfolio to accelerate Gainsight’s human-first AI capabilities for customer success and expand automated, omni-channel relationship intelligence for enterprise customers.

ServiceNow Acquires AI-Powered IoT Platform G2K

May 12, 2023

Software

ServiceNow has signed an agreement to acquire AI-powered platform G2K, adding real-time IoT and physical‑space data capabilities to the Now Platform to improve retail and other industry workflows. G2K is headquartered in Munich, Germany, employs 200+ people, and the deal is expected to close in Q3 2023; financial terms were not disclosed.

ServiceNow Acquires DotWalk

November 23, 2021

Software

ServiceNow has acquired DotWalk, a San Diego-based startup that automates upgrades and AI-powered regression testing for ServiceNow applications. The acquisition brings DotWalk’s test-generation and intelligent automation capabilities natively onto the Now Platform to accelerate upgrades, reduce testing effort, and free developer time for higher-value work.

1Password Acquires Passage Identity

November 3, 2022

Cybersecurity

1Password has acquired Passage (Passage Identity), a developer-first passwordless authentication startup, to accelerate its move to passkeys and passwordless authentication. The entire Passage team — including co-founders Cole Hecht and Anna Pobletts — will join 1Password as the company integrates Passage's technology into a passwordless platform for enterprises and consumer-facing apps.