TELEO Capital Acquires Majority Stake in Sharpen Technologies (SharpenCX)

Sharpen (TELEO Portfolio) Acquires Ytel to Build Unified AI CX Platform

December 5, 2025

Cloud & SaaS

Sharpen Technologies (SharpenCX), a TELEO Capital portfolio company, has acquired cloud communications provider Ytel, combining Sharpen's AI-driven contact-center capabilities with Ytel's outbound CPaaS and carrier-grade messaging/voice infrastructure. The deal is an add-on acquisition aimed at creating a unified, AI-enhanced customer experience (CX) platform that supports inbound and outbound engagement at scale.

SharpenCX (TELEO Portfolio Company) Acquires Webtext

May 9, 2023

Cloud & SaaS

SharpenCX, a TELEO Capital-backed unified contact center platform, has acquired Webtext, an omnichannel messaging/CPaaS provider based in Galway, Ireland. The deal expands Sharpen's messaging and on‑premises contact center capabilities to deliver omnichannel engagement (messaging, webchat, social) and accelerate customers' digital transformation.

SharpenCX (TELEO Capital Portfolio Company) Acquires Plum Voice

November 15, 2023

Cloud & SaaS

TELEO Capital-backed Sharpen Technologies (SharpenCX) has acquired The Plum Group, Inc. (Plum Voice), a provider of AI-driven voice-based customer interaction technology. The acquisition integrates Plum Voice's IVR, conversational AI and telecom capabilities into Sharpen's cloud contact center platform to strengthen its contact center offerings.

TELEO Capital Acquires UMT360

March 11, 2019

Software

TELEO Capital Management completed the acquisition of UMT360, a Bellevue, Washington-based provider of Enterprise Project Portfolio Management (PPM) software and consulting services. TELEO said it will provide operational expertise and capital to scale UMT360’s software and services offerings and accelerate growth and market share; Cascadia Capital served as financial advisor to UMT360.

TELEO Capital Acquires SOFTRAX from TELUS Corporation

February 27, 2025

Cloud & SaaS

TELEO Capital Management has acquired SOFTRAX, a Boise-based provider of cloud revenue management and billing software, from TELUS Corporation. TELEO says the investment will accelerate product innovation, integrate advanced analytics/AI capabilities, and support organic and strategic growth initiatives for SOFTRAX.

TELEO Capital Completes Growth Equity Investment in Flatirons Solutions

November 9, 2021

Software

TELEO Capital Management completed a growth equity investment in Flatirons Solutions, acquiring the company from Presse Participations to support product innovation and expansion. Flatirons, a Boulder-based provider of technical content management SaaS for the aerospace, aviation and defense industries, will leverage TELEO's resources to accelerate development and market growth.