SharpenCX (TELEO Capital Portfolio Company) Acquires Plum Voice

TELEO Capital Acquires Majority Stake in Sharpen Technologies (SharpenCX)

December 13, 2022

Cloud & SaaS

TELEO Capital completed a majority control investment in Sharpen Technologies Inc. (SharpenCX), a cloud-native contact center (CCaaS/UCaaS) platform based in Indianapolis. TELEO said it will provide operational resources and capital to accelerate product innovation, expand SharpenCX’s market position, and enhance support and platform capabilities.

Sharpen (TELEO Portfolio) Acquires Ytel to Build Unified AI CX Platform

December 5, 2025

Cloud & SaaS

Sharpen Technologies (SharpenCX), a TELEO Capital portfolio company, has acquired cloud communications provider Ytel, combining Sharpen's AI-driven contact-center capabilities with Ytel's outbound CPaaS and carrier-grade messaging/voice infrastructure. The deal is an add-on acquisition aimed at creating a unified, AI-enhanced customer experience (CX) platform that supports inbound and outbound engagement at scale.

SharpenCX (TELEO Portfolio Company) Acquires Webtext

May 9, 2023

Cloud & SaaS

SharpenCX, a TELEO Capital-backed unified contact center platform, has acquired Webtext, an omnichannel messaging/CPaaS provider based in Galway, Ireland. The deal expands Sharpen's messaging and on‑premises contact center capabilities to deliver omnichannel engagement (messaging, webchat, social) and accelerate customers' digital transformation.

LiveVox Acquires SpeechIQ

January 27, 2020

AI & Machine Learning

LiveVox, a cloud customer engagement platform provider, has acquired SpeechIQ, an AI-driven speech analytics and quality assurance platform headquartered in Columbus, Ohio. The acquisition strengthens LiveVox’s workforce optimization (WFO) and speech analytics capabilities, enabling deeper insights from call recordings and improved customer engagement for contact centers.

Qualtrics Acquires Clarabridge

July 29, 2021

Cloud & SaaS

Qualtrics agreed to acquire Clarabridge in a stock transaction valued at $1.125 billion, bringing Clarabridge's omnichannel conversational analytics and AI capabilities into the Qualtrics Experience Management (XM) platform. The acquisition expands Qualtrics' analytics capabilities for unstructured customer feedback (social, calls, chat, reviews) and is intended to accelerate growth and strengthen its position as the leading XM provider.

Skillsoft Acquires Pluma

June 30, 2021

Education

Skillsoft Corp. announced it has acquired Pluma, Inc., a digital executive-quality coaching platform, for approximately $22 million in cash. The purchase expands Skillsoft’s leadership development offerings by adding personalized coaching delivered via Pluma’s scalable SaaS platform and integrating it into Skillsoft’s Percipio learning platform.