Sharpen (TELEO Portfolio) Acquires Ytel to Build Unified AI CX Platform

TELEO Capital Acquires Majority Stake in Sharpen Technologies (SharpenCX)

December 13, 2022

Cloud & SaaS

TELEO Capital completed a majority control investment in Sharpen Technologies Inc. (SharpenCX), a cloud-native contact center (CCaaS/UCaaS) platform based in Indianapolis. TELEO said it will provide operational resources and capital to accelerate product innovation, expand SharpenCX’s market position, and enhance support and platform capabilities.

SharpenCX (TELEO Portfolio Company) Acquires Webtext

May 9, 2023

Cloud & SaaS

SharpenCX, a TELEO Capital-backed unified contact center platform, has acquired Webtext, an omnichannel messaging/CPaaS provider based in Galway, Ireland. The deal expands Sharpen's messaging and on‑premises contact center capabilities to deliver omnichannel engagement (messaging, webchat, social) and accelerate customers' digital transformation.

SharpenCX (TELEO Capital Portfolio Company) Acquires Plum Voice

November 15, 2023

Cloud & SaaS

TELEO Capital-backed Sharpen Technologies (SharpenCX) has acquired The Plum Group, Inc. (Plum Voice), a provider of AI-driven voice-based customer interaction technology. The acquisition integrates Plum Voice's IVR, conversational AI and telecom capabilities into Sharpen's cloud contact center platform to strengthen its contact center offerings.

One Equity Partners Acquires Yorktel

October 28, 2024

IT Services

One Equity Partners (OEP) has completed the acquisition of York Telecom Corporation (Yorktel), a global managed services and systems integrator specializing in enterprise collaboration and AI-based monitoring; financial terms were not disclosed. Headquartered in Wall, New Jersey and founded in 1985, Yorktel has over 500 employees and will partner with OEP to grow organically, pursue strategic acquisitions, and expand its Modern Workplace and collaboration offerings.

NetSpark Acquires Helios Solutions Group and Edge Insights

January 19, 2026

Telecommunications

NetSpark IP & Telecom completed its ninth and tenth acquisitions with the purchases of Helios Solutions Group (Chicago, Illinois) and Edge Insights (Wyomissing, Pennsylvania). The deals expand NetSpark's national telecom and managed-services platform, deepen partner and marketplace relationships, and retain employees and founders to support integration and continued customer service.

thinQ Acquires teli and Rebrands Combined Business as Commio

September 16, 2021

Telecommunications

thinQ, a Raleigh-based cloud communications platform (CPaaS), has acquired Denver-based messaging API provider teli and rebranded the combined business as Commio. The deal expands thinQ's messaging capabilities (short/long code, toll-free SMS/MMS) and integrates teli's Messaging APIs with thinQ's Voice APIs to offer a unified CPaaS for SaaS platforms and enterprises.