SharpenCX (TELEO Portfolio Company) Acquires Webtext

Sharpen (TELEO Portfolio) Acquires Ytel to Build Unified AI CX Platform

December 5, 2025

Cloud & SaaS

Sharpen Technologies (SharpenCX), a TELEO Capital portfolio company, has acquired cloud communications provider Ytel, combining Sharpen's AI-driven contact-center capabilities with Ytel's outbound CPaaS and carrier-grade messaging/voice infrastructure. The deal is an add-on acquisition aimed at creating a unified, AI-enhanced customer experience (CX) platform that supports inbound and outbound engagement at scale.

TELEO Capital Acquires Majority Stake in Sharpen Technologies (SharpenCX)

December 13, 2022

Cloud & SaaS

TELEO Capital completed a majority control investment in Sharpen Technologies Inc. (SharpenCX), a cloud-native contact center (CCaaS/UCaaS) platform based in Indianapolis. TELEO said it will provide operational resources and capital to accelerate product innovation, expand SharpenCX’s market position, and enhance support and platform capabilities.

SharpenCX (TELEO Capital Portfolio Company) Acquires Plum Voice

November 15, 2023

Cloud & SaaS

TELEO Capital-backed Sharpen Technologies (SharpenCX) has acquired The Plum Group, Inc. (Plum Voice), a provider of AI-driven voice-based customer interaction technology. The acquisition integrates Plum Voice's IVR, conversational AI and telecom capabilities into Sharpen's cloud contact center platform to strengthen its contact center offerings.

Blackthorn.io Acquires Textey.io

November 18, 2021

Cloud & SaaS

Blackthorn.io has acquired Textey.io, a Salesforce AppExchange SMS solutions provider, to add native SMS messaging and Paylink capabilities to its event management and payments suite. The deal expands Blackthorn.io's engagement channels—enabling SMS-based payment links, improved event attendance and donation engagement—and integrates Textey's Salesforce-native SMS functionality into Blackthorn's product stack.

Automattic Acquires Texts.com

October 25, 2023

Software

Automattic has acquired Texts.com, a desktop-first messaging app that consolidates conversations from platforms like iMessage, WhatsApp, Telegram, Signal, LinkedIn, Slack and Discord into a single, encrypted inbox. The acquisition expands Automattic’s consumer product portfolio into messaging and adds AI features (message summarization, drafting, translation) while the Texts.com team works on a mobile rollout.

LiveVox Acquires Teckst

December 10, 2019

Software

LiveVox, the San Francisco-based provider of cloud omnichannel customer engagement and contact center software, has acquired Teckst, a New York–based enterprise messaging platform. The acquisition adds real-time, two-way messaging (SMS, WhatsApp, Facebook Messenger, Viber) capabilities to LiveVox’s U-Series omnichannel engagement suite to expand its digital messaging and omnichannel customer engagement functionality.