Public Company Software

Five9

San Ramon, California, United States

Five9 provides a cloud contact center and omnichannel customer engagement platform (CX/CCaaS), powered by Five9 Genius AI, including AI-elevated agent and self-service capabilities, workforce engagement/optimization, and journey/experience analytics.

Focus Areas
Cloud contact center software, Contact center as a service (CCaaS), Intelligent CX / customer experience platform
Website
www.five9.com

Tracked deals

4

4 tracked deals across 2020-2024.

Recent pace

0

0 tracked deals announced in the last 12 months.

Deal mix

Buyout

4 buyout

Five9 Acquisition Volume by Year

Last 3 years

Acquisition volume by year Annual acquisition counts for the last 3 years for Five9. 2 2020 1 2023 1 2024

Supporting Data

Recent Transactions

  • Five9 Acquires Acqueon to Expand Omnichannel Outbound and Journey Orchestration
    August 8, 2024
    Buyer
    Five9
    Target
    Acqueon
    Seller
    Long Ridge Equity Partners
    Industry
    Cloud & SaaS
    Location
    Texas, United States
    Type
    Buyout

    Five9 has acquired Acqueon, a provider of real-time revenue execution and outbound omnichannel engagement software, in a deal announced in August 2024 and completed in 2024. The acquisition integrates Acqueon's proactive, AI-powered outreach capabilities into Five9's Intelligent CX Platform to expand outbound solutions, enhance journey orchestration, and strengthen AI-driven customer engagement across financial services, healthcare, government and retail customers.

  • Five9 Acquires Aceyus
    August 7, 2023
    Buyer
    Five9
    Target
    Aceyus
    Industry
    Data & Analytics
    Location
    North Carolina, United States
    Type
    Buyout

    Five9 agreed to acquire Aceyus, a Charlotte-based provider of advanced data integration and analytics, to integrate Aceyus’s pre-built data connectors and analytics into the Five9 Intelligent CX Platform. The acquisition is intended to streamline large enterprise migrations from on‑premises contact center systems to the cloud, enhance Five9’s contextual data capabilities for personalized customer journeys and support its AI roadmap; the transaction was expected to close by the end of Q3 2023.

  • Five9 Acquires Inference Solutions
    October 29, 2020
    Buyer
    Five9, Inc.
    Target
    Inference Solutions
    Industry
    Cloud & SaaS
    Location
    California, United States
    Type
    Buyout

    Five9, Inc. has signed a definitive agreement to acquire Inference Solutions, a widely deployed Intelligent Virtual Agent (IVA) platform, to expand its AI-driven self-service and IVA capabilities. The deal strengthens Five9’s AI leadership, broadens its global footprint (including operations in Australia), and adds marquee service-provider relationships; the transaction was expected to close by January 5, 2021.

  • Five9 Acquires Virtual Observer (formerly CSI)
    February 19, 2020
    Buyer
    Five9, Inc.
    Target
    Virtual Observer (formerly CSI)
    Industry
    Cloud & SaaS
    Location
    Connecticut, United States
    Type
    Buyout

    Five9, Inc. has signed a definitive agreement to acquire Virtual Observer (formerly CSI), a cloud-based Workforce Optimization/Engagement Management provider. The acquisition expands Five9's WFO/WEM capabilities by integrating omnichannel recording, speech analytics and workforce management into Five9's cloud contact center platform; the transaction was expected to close prior to the end of Q2 CY2020.

Related Acquisition Pages

Cloud & SaaS Buyers & Acquisitions 3 tracked deals by Five9. Data & Analytics Buyers & Acquisitions 1 tracked deal by Five9. Acquisitions in California 1 tracked deal by Five9. Acquisitions in Connecticut 1 tracked deal by Five9. Acquisitions in North Carolina 1 tracked deal by Five9. Acquisitions in Texas 1 tracked deal by Five9.

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