Operating Company Business Services

Sabio

London, United Kingdom

Sabio is a customer experience transformation provider combining AI with human insight. It delivers contact-centre and cloud CX technology, platform integration, consultancy, cloud migration and managed services to enterprise clients across multiple markets.

Focus Areas
Contact centre technology, Customer experience transformation, CCaaS and cloud contact centres
Website
sabiogroup.com

Tracked deals

7

7 tracked deals across 2019-2021.

Recent pace

0

0 tracked deals announced in the last 12 months.

Deal mix

Addon

5 addon · 2 buyout

Sabio Acquisition Volume by Year

Last 3 years

Acquisition volume by year Annual acquisition counts for the last 3 years for Sabio. 1 2019 4 2020 2 2021

Supporting Data

Recent Transactions

  • Sabio Group Acquires Voicebot Specialist Fonetic
    March 14, 2021
    Buyer
    Sabio Group
    Target
    Fonetic
    Industry
    AI & Machine Learning
    Location
    Community of Madrid, Spain
    Type
    Buyout

    Sabio Group has acquired Fonetic, a Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics, to strengthen Sabio’s AI and automation capabilities within its CX services portfolio. The acquisition brings Fonetic’s conversational AI, NLP and voice recognition solutions — which handle hundreds of millions of interactions annually for major insurers, banks and telecom clients — into Sabio’s multi-vendor CX offering.

  • Sabio Group Acquires makepositive
    March 10, 2021
    Buyer
    Sabio Group
    Target
    makepositive
    Industry
    IT Services
    Location
    England, United Kingdom
    Type
    Buyout

    Sabio Group has acquired makepositive, a UK-based independent Salesforce consulting partner, to strengthen its Salesforce and CRM capabilities across customer experience (CX) services. makepositive — founded in 2003 with ~180 employees and offices in London and Manchester plus a development centre in India — brings strong Salesforce consulting and managed-services capabilities to Sabio's CX platform.

  • Sabio Group Acquires Anana
    October 15, 2020
    Buyer
    Sabio Group, Horizon Capital
    Target
    Anana
    Industry
    IT Services
    Location
    England, United Kingdom
    Type
    Addon

    Horizon Capital portfolio company Sabio Group has acquired customer experience solutions specialist Anana, adding over 100 employees and strengthening Sabio’s Genesys capabilities across the UK, South Africa and EMEA. The deal expands Sabio’s multi-vendor CX services, brings Anana’s Mission Control software into the Sabio platform, and supports the group’s buy-and-build growth strategy under Horizon Capital.

  • Sabio Group Acquires Coverage Group (France)
    July 6, 2020
    Buyer
    Sabio Group, Horizon Capital
    Target
    Coverage Group
    Industry
    IT Services
    Location
    Île-de-France, France
    Type
    Addon

    Horizon-backed Sabio Group has acquired Coverage Group, a Paris-based provider of customer experience and communications technology solutions. The add-on expands Sabio's presence in France, strengthens its Genesys and Avaya capabilities, and brings Coverage Group's customers and network operations capabilities into the Sabio platform.

  • Sabio Group Acquires CX Innovator DVELP
    March 13, 2020
    Buyer
    Sabio Group, Horizon Capital
    Target
    DVELP
    Industry
    Cloud & SaaS
    Location
    United Kingdom
    Type
    Addon

    Sabio Group, a portfolio company backed by Horizon Capital, has acquired DVELP, a UK-based cloud software product and consultancy focused on conversational CX and contact-centre automation. The deal expands Sabio's cloud and AI capabilities — including DVELP's 'Airline' product integrating Google CCAI and Twilio — to accelerate its CX innovation and service offering to large enterprise clients.

  • Sabio Acquires Team Vision and Completes £117m Refinancing
    January 13, 2020
    Buyer
    Sabio
    Target
    Team Vision
    Industry
    IT Services
    Location
    Spain
    Type
    Addon

    Sabio Group, a Horizon-backed pan‑European customer experience (CX) provider, completed a £117m refinancing with CVC Credit Partners and acquired Team Vision, a Spain‑based customer contact technology and services provider with reported revenue of €11m. The deal expands Sabio’s presence and CCaaS capabilities in the Iberian Peninsula as part of its buy‑and‑build growth strategy.

  • Sabio Group Acquires Callware
    January 30, 2019
    Buyer
    Sabio Group, Horizon Capital
    Target
    Callware
    Industry
    IT Services
    Location
    Community of Madrid, Spain
    Type
    Addon

    Sabio Group, a portfolio company backed by Horizon Capital, has acquired Callware, a Spain-based specialist in Workforce Optimisation, Unified Communications and cloud contact-centre solutions with operations in Spain and Mexico. The deal expands Sabio’s WFO capabilities and geographic coverage, strengthening its position as an independent provider of advanced contact-centre and customer experience solutions.

Related Acquisition Pages

IT Services Buyers & Acquisitions 5 tracked deals by Sabio. AI & Machine Learning Buyers & Acquisitions 1 tracked deal by Sabio. Cloud & SaaS Buyers & Acquisitions 1 tracked deal by Sabio.

Related articles

Selling a company? Get in front of buyers like Sabio

Turn tracked acquisition activity into an outreach-ready buyer list.

Find buyers like these →