Hero Digital Acquires Bulldog Solutions

AEA Investors Acquires Hero Digital from CI Capital

November 23, 2021

IT Services

AEA Investors LP's middle-market private equity team has acquired Hero Digital Holdings, LLC from CI Capital Partners. The investment will support Hero Digital's expansion of digital offerings, next-gen technology capabilities, and geographic growth while the existing management team, led by CEO David Kilimnik, remains in place.

PartnerHero Acquires ElevateCX

September 28, 2023

Marketing & Advertising

PartnerHero, a Boise-based customer operations and outsourcing provider, has acquired ElevateCX, a community and events series for customer experience (CX) leaders. ElevateCX founder Sarah Hatter joined PartnerHero as Senior Director of Community and Events, and PartnerHero will continue to host ElevateCX events, beginning with a conference in Atlanta on October 12-13, 2023.

Hero Digital Acquires Omnichannel Commerce

January 24, 2023

IT Services

Hero Digital, a customer experience transformation firm, has acquired Omnichannel Commerce, a digital consultancy specializing in Salesforce-powered e-commerce, order, and subscription management. The deal expands Hero Digital’s commerce capabilities and brings industry veteran Rich Lyons on board as a senior advisor to the newly expanded Commerce division.

AEA Investors Acquires Huge and Combines It with Hero Digital

December 5, 2024

Marketing & Advertising

AEA Investors has acquired digital experience and design firm Huge from Interpublic Group (IPG) and will combine Huge with AEA portfolio company Hero Digital to form a larger independent experience transformation business. The strategic combination aims to expand capabilities, scale global reach, and deliver enhanced AI-driven and data-led digital experiences for enterprise clients.

Hero Digital Acquires Avionos

August 14, 2023

IT Services

Hero Digital, a customer experience transformation company and portfolio company of AEA Investors, has acquired Avionos, a Chicago-based digital technology consultancy specializing in Salesforce and Adobe B2B commerce and marketing. The acquisition combines Hero Digital's strategy, creative, marketing, and technology capabilities with Avionos' technical expertise to create a stronger digital experience and commerce practice; Hero Digital will move its headquarters to Chicago. Canaccord Genuity served as exclusive financial advisor to Avionos.

PartnerHero Acquires SupportOps, a Zendesk Implementation Specialist

January 17, 2023

IT Services

PartnerHero, a provider of outsourced customer operations, has acquired SupportOps, a New York Metro–based Zendesk implementation and CRM automation specialist. The acquisition enables PartnerHero to offer Zendesk implementation and administration services immediately, expanding its end-to-end CX capabilities.