SupportLogic Acquires Emtropy Labs
January 25, 2023
SupportLogic has acquired Emtropy Labs to integrate Emtropy's continuous AI-powered quality assurance (QA) technology into the SupportLogic SX platform. The acquisition will enable automated, omnichannel QA (analyzing 100% of interactions) and expand SupportLogic's agent coaching and quality monitoring capabilities to help reduce churn and improve support experience.
- Buyers
- SupportLogic
- Targets
- Emtropy Labs, Inc.
- Industry
- Software
- Location
- California, United States
- Transaction Type
- Buyout
Explore More
Related Acquisitions
-
SupportLogic Acquires xFind
August 1, 2024
AI & Machine Learning
SupportLogic has acquired xFind, a Tel Aviv-based developer of precision-guided Retrieval Augmented Generation (RAG) knowledge technology. The acquisition integrates xFind’s AI into SupportLogic’s Support Experience (SX) management platform to deliver faster, more accurate technical answers and improve post-sales support efficiency and self-service deflection.
-
MarkLogic Acquires Smartlogic
November 23, 2021
AI & Machine Learning
MarkLogic Corporation, a Vector Capital portfolio company, has acquired Smartlogic, a metadata management and semantic AI platform provider. The acquisition brings Smartlogic's Semaphore technology and senior management team into MarkLogic to expand its metadata, semantic AI and information-enrichment capabilities; financial terms were not disclosed.
-
QuVa Pharma Acquires LogicStream Health
July 25, 2024
Healthcare Services
QuVa Pharma acquired LogicStream Health, bringing the Minneapolis-based SaaS clinical intelligence platform into QuVa as a wholly owned subsidiary. The combination pairs QuVa's national sterile compounding and distribution capabilities with LogicStream's AI-driven pharmacy analytics to improve drug shortage prediction, formulary management, and clinical process insights for health system pharmacies.
-
Millenniuxt Inc. Acquires SupportIQ.AI
May 21, 2024
Cloud & SaaS
Millenniuxt Inc. has acquired SupportIQ.AI, an AI-powered omnichannel customer engagement platform. The acquisition will integrate SupportIQ.AI's omnichannel unified messaging and customer engagement capabilities into Millenniuxt's AI-driven platform to expand its product offerings and accelerate customer engagement and automation capabilities for SMB customers.
-
Avantra Acquires FogLogic IP to Accelerate AIOps and AI/ML Capabilities
December 7, 2021
AI & Machine Learning
Avantra acquired the intellectual property of FogLogic to accelerate product development and embed advanced AI/ML capabilities into its AIOps platform for SAP operations. The FogLogic technology will be integrated into Avantra Enterprise Edition to boost predictive analytics, automation and proactive resolution for enterprise SAP landscapes.
-
Thought Logic Acquires eCapital Advisors
September 24, 2024
Data & Analytics
Thought Logic Consulting, a Renovus Capital Partners portfolio company, has acquired eCapital Advisors, a Minneapolis–area consultancy specializing in Enterprise Performance Management (EPM) and Data & Analytics. The acquisition expands Thought Logic’s data, analytics and workplace-technology capabilities and brings eCapital leadership into Thought Logic’s executive team.
Track M&A activity that matters to you
Get real-time deal alerts, build buyer lists with AI, and access our full acquisition database. Start your free trial today.