Movius Acquires Intentico

Verint Acquires Cogito

December 5, 2024

Software

Verint completed the acquisition of Cogito in October 2024, adding Cogito’s real-time agent coaching and conversation AI capabilities to its CX Automation portfolio. Verint has already integrated Cogito technology to launch the Verint CX/EX Scoring Bot, leveraging Cogito’s ability to analyze 200+ acoustic and lexical signals to score live customer-agent interactions and improve contact center performance.

Cognizant Acquires Mobica

January 23, 2023

IT Services

Cognizant has agreed to acquire Mobica, a Manchester-based IoT and embedded software engineering services provider, to broaden its IoT and product engineering capabilities. The deal adds nearly 900 people across Europe and North America (including ~550 engineers in Poland); the acquisition is expected to close in February 2023 and financial terms were not disclosed.

Invoca Acquires DialogTech

May 24, 2021

Cloud & SaaS

Invoca, a Santa Barbara–based conversation intelligence platform, acquired DialogTech in a combined cash-and-stock deal to create a leading AI-powered conversation intelligence provider with pro forma revenue of about $100M. The deal brings DialogTech’s call-tracking and analytics capabilities into Invoca’s platform, expanding product capability, industry coverage, and the combined company’s customer base.

Dixa Acquires Miuros and Solvemate for $43M to Bolster CX Intelligence and Automation

March 11, 2022

Cloud & SaaS

Dixa has acquired analytics provider Miuros and conversational-AI specialist Solvemate in a $43 million double acquisition to integrate AI-powered analytics and self-service automation into its customer service platform. The deal strengthens Dixa’s platform capabilities—adding analytics, quality assurance and chatbot-driven self-service—so customers can deliver more automated, data-driven experiences at scale.

Coveo Acquires Tooso

July 9, 2019

AI & Machine Learning

Coveo acquired Tooso, an AI-based digital commerce engine, to integrate Tooso’s natural-language and intent-understanding capabilities into Coveo’s AI platform and strengthen its digital commerce offering. The acquisition brings Tooso’s team and technology into Coveo to improve ecommerce shopper intent understanding and boost conversion performance.

Sabio Group Acquires Voicebot Specialist Fonetic

March 14, 2021

AI & Machine Learning

Sabio Group has acquired Fonetic, a Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics, to strengthen Sabio’s AI and automation capabilities within its CX services portfolio. The acquisition brings Fonetic’s conversational AI, NLP and voice recognition solutions — which handle hundreds of millions of interactions annually for major insurers, banks and telecom clients — into Sabio’s multi-vendor CX offering.