Invoca Acquires DialogTech

Verint Acquires Conversocial

August 10, 2021

Cloud & SaaS

Verint acquired Conversocial to expand its cloud customer engagement platform with additional social and messaging channels and strengthen conversational AI capabilities. The deal was announced in August 2021; Conversocial — which has offices in New York and London and roughly 80 employees — was acquired for about $50 million in cash.

Medallia Acquires Voci Technologies

April 22, 2020

AI & Machine Learning

Medallia, the San Francisco–based experience management SaaS provider, agreed to acquire Pittsburgh-based Voci Technologies, a real-time speech-to-text and AI transcription platform, for approximately $59 million in cash. The deal, announced April 22, 2020, is expected to close in May 2020 and will integrate Voci's real-time speech-to-text and deep-learning capabilities into the Medallia Experience Cloud to enhance contact-center analytics and customer experience insights.

Qualtrics Acquires Clarabridge

July 29, 2021

Cloud & SaaS

Qualtrics agreed to acquire Clarabridge in a stock transaction valued at $1.125 billion, bringing Clarabridge's omnichannel conversational analytics and AI capabilities into the Qualtrics Experience Management (XM) platform. The acquisition expands Qualtrics' analytics capabilities for unstructured customer feedback (social, calls, chat, reviews) and is intended to accelerate growth and strengthen its position as the leading XM provider.

ZoomInfo Acquires Conversation-Intelligence Leader Chorus.ai

July 13, 2021

AI & Machine Learning

ZoomInfo agreed to acquire Chorus.ai for approximately $575 million in an all-cash transaction, adding conversation intelligence and AI-driven call analysis to its go-to-market platform. The acquisition expands ZoomInfo's capabilities across the sales funnel by integrating Chorus's ML/NLP conversation insights into ZoomInfo's data, engagement, and workflow products.

MarketCast Acquires Invoke

January 26, 2022

Media & Entertainment

MarketCast has acquired Invoke, a real‑time online audience research and content testing platform used by major streaming services and broadcasters. The acquisition brings Invoke's product, technology, and research teams into MarketCast to expand its online entertainment audience testing and content screening capabilities for pre-release streaming and broadcast content.

Veritone Acquires PandoLogic

July 22, 2021

AI & Machine Learning

Veritone, Inc. entered into a definitive agreement to acquire PandoLogic, an AI-driven recruitment marketing and conversational hiring platform, for total consideration of $150 million payable in cash and Veritone stock plus performance-based earnouts. The acquisition, expected to close in late Q3 2021, expands Veritone's AI addressable market into talent acquisition and adds a recurring SaaS revenue stream—PandoLogic generated over $50 million in pro forma 2021 GAAP revenues and strong EBITDA margins.