RingCentral Acquires CommunityWFM
September 8, 2025
RingCentral has acquired CommunityWFM, a cloud-based, AI-first workforce management provider, to integrate advanced WFM capabilities into its RingCX contact center platform. The addition enables RingCentral to offer AI-powered forecasting, scheduling, and real-time adherence as part of RingCX, with the new RingCentral AI Workforce Management available as an add-on starting at $20 per agent per month.
- Buyers
- RingCentral, Inc.
- Targets
- CommunityWFM
- Industry
- Cloud & SaaS
- Location
- Texas, United States
- Transaction Type
- Buyout
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