Serenova (Marlin Portfolio Company) Acquires ProScheduler WFM

RingCentral Acquires CommunityWFM

September 8, 2025

Cloud & SaaS

RingCentral has acquired CommunityWFM, a cloud-based, AI-first workforce management provider, to integrate advanced WFM capabilities into its RingCX contact center platform. The addition enables RingCentral to offer AI-powered forecasting, scheduling, and real-time adherence as part of RingCX, with the new RingCentral AI Workforce Management available as an add-on starting at $20 per agent per month.

Marlin Portfolio Company Marcura Acquires ShipServ

August 29, 2023

Software

Marlin Equity Partners announced that its portfolio company Marcura has acquired ShipServ Ltd., a London-based maritime procurement software platform and marketplace. ShipServ will be merged into Marcura to create an integrated maritime procurement-to-pay platform combining procurement, payments, compliance and data capabilities.

Officium Labs Acquires SpreadsheetScheduler.com

March 11, 2021

Software

Officium Labs, a San Mateo-based customer experience startup, has acquired SpreadsheetScheduler.com to add workforce management and scheduling capabilities to its ServiceStack platform for call center management. The acquisition brings a widely used, affordable WFM toolset (trusted by brands like FOX, Domino's and Wells Fargo) into Officium's product suite to enhance forecasting and scheduling capabilities.

Marlin-backed Puzzel Acquires U-Source Limited (U-WFM)

April 15, 2020

Cloud & SaaS

Marlin Equity Partners has acquired U-Source Limited (U-WFM), a Sheffield-based provider of workforce management and optimization software, and will merge it into Puzzel, Marlin's cloud-based contact centre portfolio company. The deal expands Puzzel's product suite with integrated workforce management capabilities, accelerating its UK expansion and enhancing its end-to-end customer engagement platform.

Marlin Equity Partners Acquires HotSchedules and Fourth

July 10, 2019

Cloud & SaaS

Marlin Equity Partners has acquired HotSchedules and Fourth and merged the two hospitality-focused SaaS providers to create an end-to-end back-of-house operations platform. Insight Partners partnered in the transaction and will hold a minority stake in the combined company, which will be based at HotSchedules' corporate headquarters in Austin, Texas.

Serenova Acquires TelStrat

October 23, 2017

Cloud & SaaS

Serenova, an Austin-based contact center-as-a-service (CCaaS) provider, acquired TelStrat, a provider of call recording, workforce optimization (WFO) and analytics solutions. The deal adds TelStrat's Engage WFO product and customers to Serenova's CxEngage platform to accelerate capability expansion, cross-sell opportunities and improved contact-center experience offerings.