Serenova Acquires TelStrat

TELEO Capital Acquires SOFTRAX from TELUS Corporation

February 27, 2025

Cloud & SaaS

TELEO Capital Management has acquired SOFTRAX, a Boise-based provider of cloud revenue management and billing software, from TELUS Corporation. TELEO says the investment will accelerate product innovation, integrate advanced analytics/AI capabilities, and support organic and strategic growth initiatives for SOFTRAX.

Bluewave Technology Group Acquires ForesTel

May 29, 2024

Telecommunications

Bluewave Technology Group has acquired ForesTel, a telecommunications advisory firm based in West Linn, Oregon. The deal—financial terms undisclosed—gives Bluewave its first presence in the U.S. Pacific Northwest and expands its telecom and IT advisory capabilities to serve ForesTel's ~700 commercial clients.

Nextiva Acquires Thrio to Boost AI-Driven Contact Center Capabilities

January 18, 2024

Cloud & SaaS

Nextiva has acquired Thrio, an AI-driven contact center software provider, to expand its customer experience and contact-center capabilities and bring Thrio's offerings into Nextiva's unified CX platform. The deal gives Nextiva immediate access to Thrio's AI contact-center technology and accelerates its mission to democratize advanced CX tools for businesses of all sizes.

RANE Acquires Stratfor

February 4, 2020

Consulting

RANE (Risk Assistance Network + Exchange) has acquired Stratfor, the Austin-based geopolitical intelligence platform. In connection with the transaction Dallas-based private equity firm Teakwood Capital made an investment in RANE; Stratfor’s analysis and forecasting capabilities will be integrated into RANE’s platform to expand risk intelligence offerings for corporate and government clients.

Provana Acquires TriVium Systems

January 21, 2020

Software

Provana, a Lisle, Illinois-based contact center technology provider, has acquired TriVium Systems, an Oregon-based provider of call recording, reporting and analytics solutions. The acquisition will integrate TriVium's SonicView and analytics products into Provana's contact center platform to expand Provana's speech analytics and call-recording capabilities.

Serenova (Marlin Portfolio Company) Acquires ProScheduler WFM

November 18, 2019

Cloud & SaaS

Marlin Equity Partners' portfolio company Serenova has acquired ProScheduler WFM and will merge its workforce-management technology into Serenova's CxEngage CCaaS platform. The acquisition adds enterprise-grade forecasting and scheduling capabilities to Serenova's contact-center offering, expanding its functionality for global enterprises and BPOs.