Zendesk Acquires Tymeshift
June 22, 2023
Zendesk has completed the acquisition of Tymeshift, a workforce management solution built on the Zendesk platform, adding native multi-channel WFM, predictive AI forecasting and automatic scheduling to its CX product set. The AI-powered Tymeshift product—already used by more than 350 Zendesk customers—will be integrated into Zendesk to provide real-time scheduling, forecasting and visibility for contact center and multi-channel support teams.
- Buyers
- Zendesk
- Targets
- Tymeshift
- Industry
- Cloud & SaaS
- Location
- California, United States
- Transaction Type
- Buyout
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