Zendesk Acquires Klaus

Klaviyo to Acquire Agency Team and Technology to Expand AI Agent Capabilities

August 6, 2026

Cloud & SaaS

Klaviyo (autonomous B2C CRM) has agreed to acquire the team and proprietary software technology of Agency, an AI-native customer success company led by Elias Torres. Following closing, Torres is expected to become Klaviyo’s Chief Product Officer and lead Klaviyo’s agent product line, including Composer and Customer Agent.

Zax.AI Acquires Quark Software

April 28, 2026

Software

Zax.AI acquired Quark Software, a company that provides component content design, automation, and intelligence software for end-to-end content lifecycle management. The announcement states the deal supports Zax’s focus on investing in proven software products with loyal customer bases and accelerating growth through innovation.

Zendesk Acquires Forethought

March 11, 2026

AI & Machine Learning

Zendesk agreed to acquire Forethought, an AI agent startup that automates customer service interactions. The deal is intended to expand Zendesk’s Resolution Platform with self-improving, autonomous AI agents and accelerate its product roadmap by more than a year.

Zendesk Acquires Unleash

December 18, 2025

AI & Machine Learning

Zendesk has acquired Unleash, an AI-powered enterprise search platform, to strengthen its employee service and knowledge capabilities by adding generative AI search, permission-based retrieval, and deep channel integrations. The acquisition embeds Unleash’s connectors and native AI agents into Zendesk’s platform to accelerate time-to-value for internal support while preserving enterprise-grade security and data permissions.

Zendesk Acquires HyperArc

July 15, 2025

Data & Analytics

Zendesk has acquired HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time GenAI insights, to accelerate Zendesk's analytics roadmap and build next-generation customer intelligence capabilities. The acquisition will integrate HyperArc's technology and team into Zendesk's analytics offerings to deliver enhanced, GenAI-powered insights and automations for customers.

Zendesk Acquires Tymeshift

June 22, 2023

Cloud & SaaS

Zendesk has completed the acquisition of Tymeshift, a workforce management solution built on the Zendesk platform, adding native multi-channel WFM, predictive AI forecasting and automatic scheduling to its CX product set. The AI-powered Tymeshift product—already used by more than 350 Zendesk customers—will be integrated into Zendesk to provide real-time scheduling, forecasting and visibility for contact center and multi-channel support teams.