Zendesk Acquires Unleash
December 18, 2025
Zendesk has acquired Unleash, an AI-powered enterprise search platform, to strengthen its employee service and knowledge capabilities by adding generative AI search, permission-based retrieval, and deep channel integrations. The acquisition embeds Unleash’s connectors and native AI agents into Zendesk’s platform to accelerate time-to-value for internal support while preserving enterprise-grade security and data permissions.
- Buyers
- Zendesk
- Targets
- Unleash
- Industry
- AI & Machine Learning
- Location
- New York, United States
- Transaction Type
- Buyout
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