ServiceNow to Acquire Cuein

ServiceNow to Acquire Pyramid Analytics

February 16, 2026

Data & Analytics

ServiceNow has entered into an agreement to acquire Pyramid Analytics, a provider of a unified, AI-powered business analytics, data science, and data preparation platform. The deal is intended to embed intelligence into enterprise workflows by combining Pyramid’s semantic layer and conversational analytics with the ServiceNow AI Platform and Workflow Data Fabric.

ServiceNow Acquires Passage AI

January 28, 2020

AI & Machine Learning

ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View–based conversational AI platform, to accelerate native deep‑learning conversational capabilities and broaden multilingual support across the Now Platform. The deal (terms undisclosed) is expected to close by the end of Q1 2020 and will enhance ServiceNow Virtual Agent, Service Portal, Workspaces and other products.

ServiceNow Acquires Logik.ai

April 8, 2025

Cloud & SaaS

ServiceNow signed a definitive agreement to acquire Logik.ai, an AI-powered, composable Configure, Price, Quote (CPQ) provider. The deal is intended to expand ServiceNow’s CRM footprint in Sales and Order Management, helping sales organizations close deals faster and improve efficiency across the sales lifecycle.

ServiceNow to Acquire Hitch Works

June 3, 2022

Cloud & SaaS

ServiceNow signed an agreement to acquire Hitch Works, a skills mapping and intelligence company, to add AI-powered skills insights to the Now Platform. The acquisition is intended to help customers address talent gaps by connecting employee learning and development with workforce planning and project matching. ServiceNow later confirmed closure on June 15, 2022.

ServiceNow Acquires Raytion

July 25, 2024

AI & Machine Learning

ServiceNow has acquired Germany-based Raytion to strengthen GenAI-powered search and knowledge management on the Now Platform. The acquisition, completed in July 2024 for an undisclosed amount, brings Raytion's information retrieval technology and team (led by founder Valentin Richter) into ServiceNow to provide unified, enterprise-wide AI search and knowledge capabilities.

ServiceNow Acquires AI-Powered IoT Platform G2K

May 12, 2023

Software

ServiceNow has signed an agreement to acquire AI-powered platform G2K, adding real-time IoT and physical‑space data capabilities to the Now Platform to improve retail and other industry workflows. G2K is headquartered in Munich, Germany, employs 200+ people, and the deal is expected to close in Q3 2023; financial terms were not disclosed.