Capacity Acquires KLaunch to Strengthen Conversational AI

Capacity Acquires Creovai to Add Real-Time Agent Assist and Automated QA

October 16, 2025

Cloud & SaaS

Capacity, the St. Louis–based AI-powered support automation platform, has acquired Creovai, a conversation-intelligence company formed in 2024 from the merger of Tethr and Awaken Intelligence. The deal — terms confidential — brings real-time agent assist, automated quality assurance and deeper conversational intelligence into Capacity's platform while Creovai will continue to operate independently as it integrates into Capacity.

Capacity Acquires CereProc and SmartAction to Expand Voice and Contact Center Capabilities

July 10, 2024

AI & Machine Learning

Capacity, an AI-powered support automation platform, has acquired CereProc (Edinburgh) and SmartAction (Fort Worth) to deepen its voice, text-to-speech and virtual-agent offerings for contact centers. The deals (terms confidential) bring CereProc's speech-synthesis technology and SmartAction's NOVA virtual-agent platform and talent into Capacity's omnichannel support platform to accelerate capability expansion for its ~1,900+ customers.

Capacity Acquires Denim Social and LumenVox to Build Omnichannel Support Platform

August 30, 2023

Software

Capacity, an AI-powered support automation platform based in St. Louis, acquired Denim Social (social selling SaaS) and LumenVox (speech and voice technology) to expand its omnichannel support and engagement capabilities across social and voice. The deals (terms confidential) bolster Capacity’s platform for its ~1,900 customers, increase its headcount to more than 100, and integrate social campaign tools and voice recognition/biometrics into its offering.

Launchpoint Acquires Kashie.AI

January 29, 2026

Media & Entertainment

Launchpoint, a New York-based creator marketing company, has acquired AI-driven music content platform Kashie.AI in a transaction valued at $300,000. Founders Richard Ahn and Albert Zhang will join Launchpoint (Ahn as CMO, Zhang as founding engineer) as the buyer integrates Kashie's AI short-form music content capabilities into its product roadmap.

Dialpad Acquires Kare Knowledgeware

September 15, 2021

Software

Dialpad Inc. acquired Kare Knowledgeware to integrate its AI-driven knowledge management, search and workflow orchestration capabilities into Dialpad Contact Center. The deal expands Dialpad’s conversational AI and self-service functionality to improve customer and agent experience through deeper NLP, automated engagement and real-time agent assistance.

CloudBees Acquires Launchable

August 7, 2024

Software

CloudBees has acquired Launchable to integrate AI-augmented test intelligence into its DevSecOps platform and accelerate GenAI capabilities across the software delivery lifecycle. The move brings Launchable co-founders Kohsuke Kawaguchi and Harpreet Singh back into the CloudBees fold; financial terms were not disclosed.