Capacity Acquires CereProc and SmartAction to Expand Voice and Contact Center Capabilities

Capacity Acquires Creovai to Add Real-Time Agent Assist and Automated QA

October 16, 2025

Cloud & SaaS

Capacity, the St. Louis–based AI-powered support automation platform, has acquired Creovai, a conversation-intelligence company formed in 2024 from the merger of Tethr and Awaken Intelligence. The deal — terms confidential — brings real-time agent assist, automated quality assurance and deeper conversational intelligence into Capacity's platform while Creovai will continue to operate independently as it integrates into Capacity.

Capacity Acquires KLaunch to Strengthen Conversational AI

September 12, 2025

AI & Machine Learning

Capacity, the AI-powered support automation platform, has acquired KLaunch, a conversational AI company based in Indianapolis. The acquisition deepens Capacity’s conversational AI capabilities and expands its reach in government, healthcare and nonprofit markets; terms were not disclosed.

Capacity Acquires Textel

January 19, 2023

Cloud & SaaS

Capacity, an AI-powered support automation platform, acquired Textel, a cloud-based business texting platform, to add AI-enabled two-way SMS capabilities to its product suite. Textel will operate as a subsidiary and remain headquartered in St. Louis, with the terms of the transaction kept confidential.

Capacity Acquires Denim Social and LumenVox to Build Omnichannel Support Platform

August 30, 2023

Software

Capacity, an AI-powered support automation platform based in St. Louis, acquired Denim Social (social selling SaaS) and LumenVox (speech and voice technology) to expand its omnichannel support and engagement capabilities across social and voice. The deals (terms confidential) bolster Capacity’s platform for its ~1,900 customers, increase its headcount to more than 100, and integrate social campaign tools and voice recognition/biometrics into its offering.

Instacart Acquires Caper AI

October 19, 2021

AI & Machine Learning

Instacart acquired Caper AI, an AI-powered smart cart and automated checkout technology provider, to expand its retailer enablement platform and unify online and in-store shopping experiences. The acquisition brings Caper's hardware, computer-vision capabilities and team into Instacart to accelerate in-store solutions for grocery and convenience retailers.

EnergyHub Acquires Finland-Based Kapacity.io

December 9, 2024

Energy

EnergyHub has acquired Kapacity.io, a Helsinki-based specialist in heat pump optimization and residential flexibility, to accelerate demand-side flexibility and expand virtual power plant (VPP) capabilities into Europe. Kapacity.io will continue partnering with electricity retailers, heat pump manufacturers and system operators while leveraging EnergyHub's DERMS expertise and resources; EnergyHub is an independent subsidiary of Alarm.com.