NICE Acquires MindTouch

NiCE Acquires Cognigy to Build Unified AI-First Customer Experience Platform

September 8, 2025

AI & Machine Learning

NiCE (NASDAQ: NICE) entered into a definitive agreement to acquire Cognigy, a conversational and agentic AI leader for enterprise contact centers. The combination of NiCE’s CXone Mpower platform with Cognigy.AI is intended to accelerate enterprise adoption of AI-first customer service across front and back office workflows. The acquisition was later announced as successfully closed following receipt of all required regulatory approvals.

ACP CreativIT Acquires Mindsight

January 7, 2025

IT Services

ACP CreativIT has acquired Mindsight, a Downers Grove, Illinois-based IT consulting firm known for Cisco expertise, cloud services, cybersecurity, and managed services. The deal expands ACP CreativIT’s Midwest footprint and technical capabilities by adding Mindsight’s team of over 50 professionals and strengthening managed services, cloud and security offerings for mid-market clients.

NICE Acquires LiveVox

October 4, 2023

Cloud & SaaS

NICE has entered into a definitive agreement to acquire LiveVox, a cloud CCaaS provider, in a cash transaction that pays LiveVox stockholders $3.74 per share. The acquisition brings LiveVox's AI-driven proactive outreach capabilities into NICE's CXone platform to create a unified, interaction-centric conversational AI offering; the deal closed and is expected to be accretive to NICE in 2024.

Hightouch Acquires London-based Knowledge Management Startup Whatis

July 26, 2022

Cloud & SaaS

Hightouch has acquired London-based knowledge management startup Whatis to integrate Whatis’ warehouse-centric knowledge and data sharing capabilities into Hightouch’s Data Activation platform and expand its presence in Europe. Terms were not disclosed; Whatis co-founders Hugo Darwood and Mitchell Friedman will join Hightouch as part of the deal.

NICE Acquires ContactEngine

July 7, 2021

Cloud & SaaS

NICE has acquired ContactEngine, a UK-based leader in proactive conversational AI, and integrated the technology into its CXone platform to launch CXone SmartReach. The acquisition brings proactive, multi-day asynchronous conversational capabilities to NICE's cloud CX suite, enabling organizations to engage customers across preferred digital channels before they request service.

MindEdge Learning Acquires Acuity Institute

January 26, 2021

Education

MindEdge Learning has acquired Acuity Institute, a Denver-based provider of Lean Six Sigma, change management and operational excellence training. The deal expands MindEdge's online and blended learning catalog and adds Acuity's portfolio of professional development courses and corporate clients to MindEdge's Expanded Content Network.