NiCE Acquires Cognigy to Build Unified AI-First Customer Experience Platform
September 8, 2025
NiCE (NASDAQ: NICE) entered into a definitive agreement to acquire Cognigy, a conversational and agentic AI leader for enterprise contact centers. The combination of NiCE’s CXone Mpower platform with Cognigy.AI is intended to accelerate enterprise adoption of AI-first customer service across front and back office workflows. The acquisition was later announced as successfully closed following receipt of all required regulatory approvals.
- Buyers
- NiCE
- Targets
- Cognigy
- Industry
- AI & Machine Learning
- Location
- Switzerland
- Transaction Type
- Buyout
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