NICE Acquires ContactEngine
July 7, 2021
NICE has acquired ContactEngine, a UK-based leader in proactive conversational AI, and integrated the technology into its CXone platform to launch CXone SmartReach. The acquisition brings proactive, multi-day asynchronous conversational capabilities to NICE's cloud CX suite, enabling organizations to engage customers across preferred digital channels before they request service.
- Buyers
- NICE
- Targets
- ContactEngine
- Industry
- Cloud & SaaS
- Location
- United Kingdom
- Transaction Type
- Buyout
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