MaxContact Acquires Curious Thing

FPE Capital Backs Management-Led Acquisition of MaxContact

October 12, 2020

Cloud & SaaS

FPE Capital has financed a management-led acquisition of MaxContact, a Manchester-based SaaS Contact Centre as a Service (CCaaS) platform, marking the first outside investment into the business and a full exit for the founder family shareholders. FPE will support MaxContact’s product roadmap and go-to-market acceleration, with CEO Ben Booth and the management team investing alongside FPE.

Pegasystems Acquires Qurious.io for AI-Powered Speech Analytics

January 11, 2021

Software

Pegasystems Inc. acquired Qurious.io, a San Francisco–based provider of real-time AI-powered speech analytics for customer service teams. The acquisition will integrate Qurious.io's speech-to-text, NLP and emotion-detection SaaS capabilities into Pega Customer Service to provide real-time agent insights and coaching; terms were not disclosed.

NICE Acquires ContactEngine

July 7, 2021

Cloud & SaaS

NICE has acquired ContactEngine, a UK-based leader in proactive conversational AI, and integrated the technology into its CXone platform to launch CXone SmartReach. The acquisition brings proactive, multi-day asynchronous conversational capabilities to NICE's cloud CX suite, enabling organizations to engage customers across preferred digital channels before they request service.

Benjamin Capital Partners Acquires New Thing Co.

September 19, 2024

Marketing & Advertising

Benjamin Capital Partners has acquired New Thing Co., an Austin-based augmented reality (AR) rewards technology provider, to integrate AR into the Benjamin app's consumer cash-rewards 'Money Moments' marketplace. The acquisition brings New Thing's founders into Benjamin's product and engineering leadership and follows a $13 million financing round to scale the app and expand into new verticals including commerce, payments and advertising.

Curious Acquires Polymer

January 1, 2025

Software

Curious (a long-term holding company/VC) has acquired Polymer, an applicant tracking system built for small businesses and startups. Polymer will continue to be led by CEO Jessica Gertig as Curious integrates the product into its portfolio and scales the hiring platform.

Scurri Acquires HelloDone to Add Conversational AI to Delivery Experience

May 31, 2024

AI & Machine Learning

Delivery management platform Scurri has acquired UK-based conversational AI provider HelloDone. The deal brings HelloDone's conversational post-purchase AI, team and IP into Scurri to expand its post-purchase and customer service capabilities for e-commerce retailers.