Calabrio Acquires Echo AI
December 11, 2024
Calabrio has acquired Echo AI, a generative AI-native conversation intelligence platform, to integrate real-time generative-AI conversation insights into its Calabrio ONE suite. The acquisition strengthens Calabrio's AI capabilities for contact centers—improving automated quality management, agent coaching, and CX intelligence across omnichannel interactions.
- Buyers
- Calabrio
- Targets
- Echo AI
- Industry
- AI & Machine Learning
- Location
- California, United States
- Transaction Type
- Buyout
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